Our Service Level Offerings

TIER 1 - A LA CARTE

 Our Tier 1 support allows you to choose the individual service components that will protect your IT investments and meet your budget needs. 

TIER 2 - PROACTIVE

Our Tier 2 program offers you a proactive set of security and management tools to keep your machines fully protected.  Our automated processes will keep your systems running at optimal conditions.  Tier 2 customers also receive a 50% reduction on all hourly rates for projects, consulting, and on-site assistance. 

TIER 3 - FULLY MANAGED

 Our Tier 3 program includes everything from Tier 2, but you'll never pay for any hourly fees.  This is a fully managed service that allows Trinity to implement industry best practices, policies, and controls to both allow you to increase productivity and protect sensitive data and equipment. 

Initial Site Survey and Network Audit

 Within the first few days of establishing service, Trinity Network Consulting will be on site to create initial network documentation, as well as audit your network for potential problem areas including: 

  • Network security
  • Data backups
  • Virus protection
  • Spam filtering
  • Hardware integrity (check for pending failures)
  • System performance and trends
  • Overall network design and layout

Based on our audit, we can select one of our Tiered service offerings that will best serve your needs and accomplish both the short term and long term technology goals of your organization. 

Tier 1 Services

  • Managed Anti-Virus
  • Managed Exchange Anti-Virus
  • Managed Patching
  • Managed Mobile
  • Managed Server Backup & Disaster Recovery
  • Managed Workstation Backup & Disaster Recovery
  • Managed Audit
  • Core Infrastructure Security
  • Core Workstation
  • ServiceDesk Management

Tier 2 and 3 Services

 These are just a few of the benefits of letting Trinity Network Consulting handle your IT needs for you proactively.  We want to be your IT department and your partner for success

Managed IT Infrastructure

This 24x7 service will allow us to proactively monitor every aspect of your network to identify, report, and fix problems before they escalate into downtime, data loss, or expensive repair issues.  Some of the items that can be monitored include:

  • Network & server traffic and load
  • Hardware integrity and reliability
  • Storage space and availability
  • Backup success and failures
  • Antivirus and Malware protection
  • Operating Systems & Third Party Application Patching